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Transactions are handled with bank-grade security. I bough 3 of the same trousers and all have different names. We will be sure to look into this issue to avoid this going forward. The naming of products is just confusing. Our brand new Returns Portal is available to all customers, enabling you to save time by seamlessly returning items to us, exchanging sizes that don't fit for new ones, and generating returns labels on your own without the need to contact our returns team! I communicated this early to them and they assured me everything is fine. But because or your horrible international rules and regulations I am giving you guys a 1 star. We recommend switching to Edge, Chrome, Safari, or Firefox. Product is good quality for the price. Nice products but the return proces is a pain when you are in Europe. OFFER: BUY 1 ITEM GET 10% OFF. Will always be my top place for jeans. I really like the cloths and style of the brand but I just have to rate my experience this low is because I never got my shipping cost back that I paid for extra for. So thanks Rachel! thanks. 2 ITEMS 15% OFF. Thank you! Even with no sign of damage, suddenly they will split.Theyre made for muscular men, so I dont see any reason why they shouldnt expect some rub in the crotch area. - Legend London team. Quick add. If you haven't already, please could you email us so our team can look into this for you.Thank you so much for your patience. SHOP NOW, EU Customers: Zero duty fees on orders up to 149 EUR (Any additional costs are calculated in checkout), EUROPE All our European order are subject to no import charges. While LL was very quick to fill my order, dispatching in less than 12 hours, I waited patiently for a month for my order to arrive (no fault of LL). Legend Shop Hours. I had started to lose my pateince, but LL's customer service was always on! We returned the items, recorded delivery, no voucher and zero response from support despite emailing 4 times. My package was miss delivered and she quickly remedied the issue but allowed me a second try in shipping it to my alternative address. The shirt i have doesnt event fit. I paid addionally almost $100 just to return them. Very comfort and modern ! Bag Luxury quality, made in Portugal. Companies can ask for reviews via automatic invitations. 3+ ITEMS 20% OFF. I find it so hard to find a pair of jeans that fit well, but these jeans fit brilliantly! Hello Diresh.Our customer service team have responded numerous times and have actually reshipped your order for you. Here are 8 tips for writing great reviews. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This time around, the distribution was incredible (DHL vs Royal Mail) and I received my international order in 4 days which is pretty incredible and I love each piece (chinos are amazing!). Dr.Martens 1460 8 Eyelet Smooth Womens. LONDON, UK. Incorporation Date 13 Sep 1995 (27 years . To find out more please visit our Privacy Policy. We are so sorry to hear this, however we have received your email regarding this issue today. I felt that my concerns were being treated seriously and with a sense of urgency. We recommend that our customers go with their usual waist size for our jeans as they fit true to size. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. This site has limited support for your browser. Please rest assured that our customer service team are working hard to respond to all enquiries as quickly as possible.Thank you for your patience.- Legend London team. My feedback would be to provide customers a prepaid shipping label for exchanges to sling with the store credit. Looking forward to trying these. Please contact: support@legendlondon.co. 3+ ITEMS 20% OFF. Rocketreach finds email, phone & social media for 450M+ professionals. "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". The quality of the jeans is good but the service is veey bad, ordered jeans on 27th December 202, they got shiped on 19th December, and now its 25th January and my jeans got send back by the post because legend londob havent filled out the right documentatio and they are telling me they will resend my order as soon as they get it back thats going to take abother 2 weeksand I only live in Ireland do close to England. for more information, please check with the US Customs and Border Protection Department.AUSTRALIA All orders under AUS$1000 will be not be subject to import duties. . Headquarters. 1. Social Stay current with updates from our social channels. Hello Leo, Thank you for leaving a review. So have to pay to exchange one pair and refund another because the size up is out of stock. Do you agree with Legend London's 4-star rating? Wow!!! I was not disappointed, I ordered one item too big but returns and exchange process was easy to do and I had a replacement within a few days. We are so sorry to hear this. New trouser range has just become available, and in true Legend* fashion, they're stretchy as ever. This site has limited support for your browser. Men's Sizes: 7. Ordered jeans for Saturday delivery turned up Tuesday and when they did I was extremely disappointed that they didnt fit. Will definitely order more. The shirt i have doesnt event fit. But UK-based Rioters know there's more to the United Kingdom than Buckingham Palace and Big Ben. Quick add. OFFER: BUY 1 ITEM GET 10% OFF. Quite glad theirs a manfacturer for men form fitting dresspants. Please check your inbox.Thank you.- Legend London Team. I have bought numerous times from them however each time the jeans will wear out or rip (regardless of being stretchy) and regardless of me not wearing them very often. The jeans fit perfectly and compliment the leg gains nicely. Who is Legend Presents. Order arrived less than 24 hours later. Slowest shipping EVER. I chased them up but they never replied. 38 Chancery Lane London WC2A 1EN . Check out what 4,224 people have written so far, and share your own experience. Please rest assured that our team will get back to you shortly.Thank you.- Legend London Team. #4799 - Other retail sale not in stores, stalls or markets; Contact details. legend london jeans | Clothes, Shoes & Accessories, Men, Men's Clothing | eBay! Thats the only pair that fits. Please follow our returns system via our website to exchange for an alternative size of your choice. I would give it 3 stars, but the fact that customers have to pay for shipping on exchanges makes it 2 stars. The shipment suffered from the labour conflict of the Post Service in Germany and the crowded orders on the UK border side during the festive days christmas, New Year 2022/23. We are so sorry to hear this. While LL was very quick to fill my order, dispatching in less than 12 hours, I waited patiently for a month for my order to arrive (no fault of LL). A very satisfied customer. London legend have a gem on an employee there, great company, great quality and great products! I have ordered few items on the 5th of feb and until now nothing arrived. Bestseller. Our jeans sizing is calculated depending on waist size and your height. 164.50. Good Man Brand Legend London. After I contacted Legend London customer service, the team replied Frank be patient. Stock up on our cozy selection of jersey. Hello Mohammed, Thank you for leaving your review. I emailed customer services on the Thursday and Rachel replied instantly and and I received a new pair today, Monday,4 days. 1 Balloon St Manchester M4 4BE . I have big quads and their jeans fit so perfectly and comfortably.". Company is clearly not setup to deal with order volume or customer returns. There was always a happy and helpful tone in the replies as well. The jeans look great and are very comfortable, by the way! Sent an email no responses, very bad look. 3+ ITEMS 20% OFF. I would give it 3 stars, but the fact that customers have to pay for shipping on exchanges makes it 2 stars. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. Product quality is average in my opinion. Jeans made with luxury fabric, attention to detail and an engineered approach to fit. 10. To find out more please visit our Privacy Policy. bad services they send me the wrong shirt, and i cant even think about all this shaninigans of semding back waiting for the shirt waste of time, and the shirt is not even the same price bad look. The company is doing wonderful and pushing out amazing clothing! We are so sorry to hear this. Order 3 pairs of jeans on 1st December 2022, brought to attention of the company and they said give it time as there is a postal strike in the UK. Confirm you will take your repackaged items to your local drop off location based on the returns service you have chosen (Royal Mail, UPS or DHL). Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Will definitely order more. . The best jeans i ever have! Since I had to return items (which I wanted to exchange, NOT returned) and then had to pay en extra fee to send them back to just to simply get a refund for only cloths when I explicitly wanted them exchanged. My husband and I got married on Friday 17th February and had delivered to have a night away. They. We recommend switching to Edge, Chrome, Safari, or Firefox. I must confess, top quality at a fair price. Thank you so much for your patience. Always get compliments when am rocking there stuff. Leong's Legend, Casual Dining Chinese (Taiwan) cuisine. Legend London: UK Fashion Brand Denim That Fits. But UK-based Rioters know theres more to the United Kingdom than Buckingham Palace and Big Ben. We will process your return usually within 7-14 days. Good product terrible customer support or experience. Company is clearly not setup to deal with order volume or customer returns. Hello Mohammed, Thank you for leaving your review. Not the easiest transaction! I felt that my concerns were being treated seriously and with a sense of urgency. We have now had to contest payment of order. So we picking The View. Great company, Racheal dealt with my queries so quickly and effectively it something that am not used to with online companies! Good quality jeans and really comfortable. Legal address ENGLAND, LONDON, 8 EAST CLOSE, W5 3HE . Hello, Thank you for leaving a review. SHOP TROUSERS It goes against our guidelines to offer incentives for reviews. OFFER: BUY 1 ITEM GET 10% OFF. No credit card required. I can confirm that our team have been in contact with you via email and have hopefully solved this issue now. Women's Homepage - Legend London CATEGORIES SHOP JEANS SHOP TOPS SHOP HOODIES Best Sellers New In Bestseller Skinny Fit 20% OFF when you purchase 3+ items SKINNY JEANS - BLACK $54.40 $68.00 Bestseller Skinny Fit 20% OFF when you purchase 3+ items SKINNY JEANS - WASHED GREY $54.40 $68.00 Bestseller Skinny Fit 20% OFF when you purchase 3+ items Hello, Thank you for leaving a review. Emailed them, nothing. ", "My husband loves these jeans, he says they are the most comfortable jeans he has worn and loves how much they stretch", "Everything about Legend is amazing! We all know what really matters and thats how a company treats you when something goes wrong and I am very impressed with Legend. I live in Canada. Stay current with updates from our social channels. 7. Information provided by various external sources. The returns policy states they will provide you with a voucher for cost paid, however ordering 4 items gives a bulk discount, it will therefore cost more to reorder (not a well thought out process). I have ordered few jeans from the past and I loved the quality, However, their management team ( or shipping team ) is terrible !!!! Tottaly dissapointed. My husband and I got married on Friday 17th February and had delivered to have a night away. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. I have never bought from Legend London before, so I was a bit sceptical but after 1 pair of jeans receivedIm hooked. as easy as that. MANCHESTER, ENGLAND. Find out how we combat fake reviews. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. Theres no way to exchange for a different product, only a different size. . We will be sure to look into this to avoid any future issues. Being an international situation I was gunna give up but Rachel made it painless and I cannot thank her enough. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. I had unknowingly made my purchase during Royal Mail's cyber attack. Find out how we combat fake reviews. 2 ITEMS 15% OFF. I am very happy and will definitely be using Legend London again. I will get this order probably by April !! - Legend London Team. Here are 8 tips for writing great reviews. Im not tall (55) and they barely touched my ankles. This site has limited support for your browser. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Create a Legend* account to stay up-to-date on latest releases, sales and rewards. Our customer service team are responding to queries as quickly as possible, therefore this will be solved very shortly. Spray On. Thank you so much for your patience. Stay current with updates from our social channels. Always get compliments when am rocking there stuff. - Legend London team. Good quality and design for a fair price. When trying to contact someone about a return after receiving the wrong size. Ordered jeans for Saturday delivery turned up Tuesday and when they did I was extremely disappointed that they didnt fit. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. The jeans look great and are very comfortable, by the way! PLAIN STRETCH TROUSER W/ SIDE CINCH - BLACK, STRONG WASHED DARK BLUE SPRAY ON JEANS - RIPPED & REPAIRED, PLAIN STRETCH TROUSER W/ SIDE CINCH - BEIGE, LEGEND* BASICS MUSCLE FIT T-SHIRT - PEARL GREY, LEGEND* BASICS MUSCLE FIT T-SHIRT - INDIGO NAVY, MICRO LOGO OVERSIZED T-SHIRT - WASHED GREY, MICRO LOGO OVERSIZED T-SHIRT - TREKKING GREEN, MICRO LOGO OVERSIZED T-SHIRT - TAUPE BROWN, CORE POLO SHIRT QUARTER ZIP LONG SLEEVE - BLACK, SKINNY FIT JEANS - VINTAGE BLUE RIPPED KNEE, SKINNY FIT JEANS - SAND WASH BLUE OVERDYE. LONDON, UK. To find out more please visit our Privacy Policy. Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. Only one pair had a description whereby it recommended a size up so I purchased a size up. Here are 8 tips for writing great reviews. ", "My husband loves these jeans, he says they are the most comfortable jeans he has worn and loves how much they stretch", "Everything about Legend is amazing! SKU 9744825. 2 ITEMS 15% OFF. However we need to exchange two items, one for a different size and one for a different product. We returned the items, recorded delivery, no voucher and zero response from support despite emailing 4 times. But because or your horrible international rules and regulations I am giving you guys a 1 star. Great company, Racheal dealt with my queries so quickly and effectively it something that am not used to with online companies! Not the easiest transaction! Dr.Martens Pascal 8 Eyelet Virginia Womens. This figure can vary depending on the value of the parcel. Emailed them to let them know I would be returning the jeans as they arrived used, dirty and the pair that were unused were really poor quality.I also pointed out that their ripped and repaired jeans are not ripped and repaired as you can still put your hand through the holes they replied with a generic (return your order details) but completely ignored my questions in the email. Love the jeans as always can't stop buying more! Our secure checkout is quick and easy to use. Information provided by various external sources. Shop Mens Shop Womens MENS COLLECTION SHOP JEANS Shop our range of popular Legend* stretch denim, with 3 different fit types to choose from. I have big quads and their jeans fit so perfectly and comfortably.". I have complained to DHL about this and still nothing is done, but thanks for the good products. We are so sorry to hear this. Product is good quality for the price. I have friends with legend jeans who have never had any issues so put it down to a defective pair. Please contact: support@legendlondon.co Returns Address (please fill the returns form ): Optional This is urgent Select an option This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply. Jeans made with luxury fabric, attention to detail and an engineered approach to fit. - Legend London team. More orders coming. You just blew all future orders from me. We also ensure all reviews are published without moderation. Get in touch with us at any time. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We are so sorry to hear that you have not received your order yet. London is one of the most iconic and culturally diverse cities in the world, and were proud to have a base right slapbang in the middle of it. I can understand returns, but to charge customers for exchanges with a product they cannot try on or sample before purchase isnt acceptable. Were creating initiatives to support players across Scotland, Wales, and Northern Ireland as well as England. However, They just emailed me telling me the order might have been lost and they will need couple of week to investigate before they reship the order !!!!!!! Skinny Fit. We placed an order for 4 items, products arrived quickly. The website would not let me due to an error loading the page. LIVERPOOL, UK. Legend London is my go to place for black trousers especially for black tie dinner events, the feel & flex of the material is second to none in my opinion quality made clothing at great prices that are made to last, & endure very robust even when kneeling down & quite honestly better than the vast majority of others on the market with the perfectly stiched centre line are just the best when worn with a velvet blazer & a nice shiny pair of shoes . Was worried there would be a problem returning but Rachael at customer services exchanged them without question, she was very friendly and easy to deal with. Color: Black/Dark Vachetta. - Legend London team NR Nick Rossi Please could you contact us on support@legendlondon.co with the subject as 'Trustpilot' and our team will help to resolve this for you. You will then be sent a returns confirmation email containing a QR code or a label to print, whichever you would prefer. Suggested companies are based on peoples browsing tendencies. I live in Canada. Spray-on - Is our tightest fitting jean and especially popular amongst athletes with bigger thighs. 3+ ITEMS 20% OFF. We recommend switching to Edge, Chrome, Safari, or Firefox. And no response to emails. My first experience with LL wasnt great. I have ordered few jeans from the past and I loved the quality, However, their management team ( or shipping team ) is terrible !!!! 2023 Trustpilot, Inc. All rights reserved. Legend London uses cookies to provide you with a better online shopping experience, tailored to your preferences. Bought 2 pairs of pants that were great fit and quality so ordered a pair of Jeans that ruined after a couple of washes. Winterstrae 2 Or book now at one of our other 15370 great restaurants in London. We are so sorry to hear this, our customer service team are currently looking into this for you and this will be resolved as soon as possible. PLAIN STRETCH TROUSER W/ SIDE CINCH - BEIGE. To find out more please visit our Privacy Policy. I recently bought a few gifts and was pleased with the items. GET 10% OFF YOUR FIRST ORDER Sign-up for promotions, tailored new arrivals, stock updates and more - straight to your inbox Menswear Womenswear USD $ Legend London 2023 FAQS Terms & Conditions Privacy Policy Terms of Service Cart Your cart is empty. Our jeans are made with utmost art and perfection. Create and account and start collecting rewards. Legend London is best!! Best jeans I have ever owned. It says on the website add 3+ items and you get 20% discount on the checkout, which never works as i have tried many times. They. This site has limited support for your browser. 20 Chapel Street Liverpool, UK L3 9AG . 2023 Trustpilot, Inc. All rights reserved. Anyone can write a Trustpilot review. - Legend London team, Genuinely the best jeans I have bought if your skinny and unsure if they will fit u because in the pictures the model had thicker legs dont worry they will fit for reference am 28 w / 32l and very skinny they fit perfectly not baggy at all. SKINNY JEANS RIPPED & REPAIRED - DARK BLUE, STRAIGHT LEG JEANS - BLACK DESTROYED LEFT KNEE, "Cant stop shopping from here. You can get an estimate from the New Zealand Customs Service website, click here to go through.REFUSING TO PAY CUSTOMSIf you do not wish to pay customs, you can choose to refuse the package upon delivery which will be returned back to us, a shipping & a handling fee between will be deducted from your refund, which is usually the shipping cost we get charged by the courier company. - Legend London team. ABSLOUTLEY AWFUL EXPERIENCE !!! I talked to customer service by chat or by email and all problems with delivery were solved in a short time. Absolutely phenomenal. Disappointed, Hello, Thank you for leaving a review. I have ordered few items on the 5th of feb and until now nothing arrived. The only good thing was the customer support which was always really responsive. We also ensure all reviews are published without moderation. So thanks Rachel! We use dedicated people and clever technology to safeguard our platform. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I was so surprised about that company, never new they would treat customers like that. Made in our four-way soft stretch denim blend, providing ultimate comfort, with a skin tight silhouette and a taper just above the ankle.Skinny fit - Slightly more relaxed than the spray-on fit, these jeans provide a skinny fit silhouette which tapers down the ankle forming a clean stacked finish. Spray on Trousers in Beige. Being an international situation I was gunna give up but Rachel made it painless and I cannot thank her enough. From 104.50 135.15. "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". I must confess, top quality at a fair price. View Legend Presents (www.legendlondon.co) location in Greater London, United Kingdom , revenue, industry and description. They have a great range of jeans as well with styles to fit everybody. Never had the brand before but they certainly run small. New trouser range has just become available, and in true Legend* fashion, they're stretchy as ever. Hello, Thank you for leaving a review. They. I made an order and it changed to the wrong size, I emailed straight away for the size to be corrected and got an email confirming the size was changed in my order, but when the clothes arrived nothing was changed and I have was to post back the clothes that was the wrong size, now I am away and you have posted the top and no one will be home to sign for it. Once your refund is processed, it may take up to 5 days for it to clear with your bank. We are so sorry to hear this. . "Limited Offer: Buy 1 item get 10% OFF, 2 items 15% OFF, 3+ items 20% OFF". Love to come back with an order. Stay current with updates from our social channels. I can understand returns, but to charge customers for exchanges with a product they cannot try on or sample before purchase isnt acceptable. If you are using the QR code, a pre-paid returns label will be printed at the drop off location and attached to your parcel, you will then be provided with a tracking receipt. I find it so hard to find a pair of jeans that fit well, but these jeans fit brilliantly!