marta mobility customer service

Customers requiring assistance in the administration of medication or oxygen while on the Mobility Bus must travel with either a Personal Care Attendant or a Travel Companion. The Mobility Bus may arrive prior to 6:45 AM but is not considered late until after 7:15 AM. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM - 5:00 PM for detailed information regarding these procedures. 2. If you choose to download the pdf version of the Part B application please deliver it to your Provider for completion. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. At the beginning of each month, MARTA Mobility staff reviews the No-Show history of all customers who have received Warning Letters for the previous month. Riders' Advisory Council; . 404-848-5000 . A MARTA Mobility Service Agent will explain the service and/or mail an application. If Customers do not exercise their right to appeal, the suspension of service will occur according to the dates outlined in the original suspension letter. Call 404-848-5000 and start your Balance Protection. However, customers should contact the local transit authority to confirm scheduling rules and regulations. If approved, the letter of eligibility determination will include instruction regarding how to obtain a MARTA Mobility Breeze card, MARTA Mobility Customer Guide, and Orientation, which explains how to ride MARTA Mobility. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. For the customers safety and comfort, the following ADA requirements must be met: Mobility Aid Securement and Seat Belt Policy: All Mobility Customers are subject to the MARTA (Ride with Respect) Code of Conduct. It's part of making MARTA a transit system everyone can use. Customers requiring medication or oxygen at regular intervals should be advised that travel time on the MARTA Mobility Bus may be as long as the same trip on MARTAs fixed route services plus an additional thirty (30) minutes. Makes public transit equally accessible for eligible individuals whose disabilities prevent them from getting to and from fixed route services or riding fixed route services. If you require the wheelchair lift to board the Mobility Bus, please stand clear until it is fully deployed to the ground. MARTA will acknowledge the receipt of a request to appeal a suspension within two (2) business days. In some cases you'll have to show your Reduced Fare Breeze Card to MARTA employees such as bus operators and rail station agents. Within seven (7) days, MARTA will provide the customer with written notification of MARTAs decision. Assistance for TDD Users: (202) 366-0153. 2424 Piedmont Road, NE Also please be advised that this card must be surrendered upon request by a MARTA official. Individuals with a hearing impairment may use Georgia Relay Service at 711 or TTY 1-800-255-0135. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Exact addresses of both the origin and destination. To advocate and provide safe, multi-modal transit services that advance prosperity, connectivity and equity for a more livable region. Customer must arrive at work, school or appointment no later than 8:00 AM. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. 2424 Piedmont Road, NE Customers may also call Reservations and speak with a CCR to cancel a trip no later than 5:00 PM the day before the scheduled travel date. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. The application has two (2) parts (A & B) and is the first phase of the process. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification. MARTA Mobility operates during the same days and hours when MARTAs fixed route bus and rail service is available. All fare types must be loaded on a MARTA Mobility Breeze Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. MARTA is a stable in Atlanta and people stay with them till retirement. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. Customer Service. Disadvantaged Business Enterprises (DBE) Program, MARTA's Transportation Assistance Program for the Homeless, EXPIRATION OF CERTIFICATION/RECERTIFICATION, CANCELLING, CONFIRMING, OR CHANGING TRIPS, PCAS, TRAVEL COMPANIONS, CHILDREN & SERVICE ANIMALS, BOARDING A MARTA MOBILITY BUS WITH A MOBILITY AID, http://www.itsmarta.com/ride-with-respect.aspx, MARTA MOBILITY OPERATORS RESPONSIBILITIES, FTA TOLL FREE NUMBERS & CONTACT INFORMATION. Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. The approval letter will indicate the MARTA Mobility eligibility expiration date for each individual. Mobility Operators are prohibited from administering medication. Learn more. At a Breeze Vending Machine in any MARTA rail station. The MARTA Mobility Breeze Card will allow Mobility customers to use MARTA fixed bus and rail at no charge. 30 Alabama Street Atlanta, GA 30303 Monday - Friday 8:30 a.m. until 5 p.m. EXAMPLE: Customer prioritizes the Drop-Off Time, Prioritizing Pick-up and Drop off Times: MARTA Police (Non-Emergency) 404-848-4900. It is the customers responsibility to maintain a valid MARTA Breeze Card and to reapply for service prior to ones eligibility expiration date. Customer Service. Customers who are not satisfied with the MAC subcommittees decision, will have an opportunity to appeal to a panel consisting of at least three (3) MARTA managers, who are independent of MARTA Mobility, who will hear and rule on the appeal. MARTA Customer Experience. Customer Service. Customers will receive presumptive eligibility to ride MARTA Mobility if the completed application is not processed within twenty-one (21) calendar days. Present documented proof of your age (65 years or older), your disability or your status as a Medicare cardholder, Provide a valid photo ID as proof of your identity. If the applicant is not satisfied with the opinion of the MAC, formal appellate procedures may be followed. Assault or threat of assault is prohibited. . Jul 8, 2015 - Mobility Customer Care Representative in Atlanta, GA Recommend CEO Approval Business Outlook Pros PAY!! MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. Atlanta, GA 30324-3330, In Person: 404-848-5000 . Conditional eligibility (some trips). If customers travel with a PCA, they may travel with one companion in addition to their PCA. MARTA Employee Self-Service We introduced MARTA Employee Self-Service to help streamline our human resources and payroll process. The Warning letter will remind customers of the No-Show and Cancellation Policy and how to avoid future infractions. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. to request that an application be mailed or emailed to you. Wheelchair electric power must always be turned off until the operator instructs the customer to re-engage. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Eligibility conditions are assigned at the time of certification and applied each time the eligible customer calls. It is the operators responsibility to ensure that mobility aids are safely secured. Personal Care Attendants (PCAs): A maximum of (two) 2 children under the height of 46" may accompany a MARTA Mobility customer free of charge. Atlanta, GA 30324-3330, Via Fax: MARTA Mobility Breeze Cards are not transferable. Please contact MARTA Mobility Eligibility at (404) 848-5389 during business hours, Monday - Friday, 8:30 AM 5:00 PM for detailed information regarding these procedures. Customers must make all changes prior to the date of travel. Another person may have a variable health condition; on some days fixed route use is possible and on other days, it is not. No commercial or large-size carts, or dollies unless collapsed. ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. Atlanta, GA 30303, MARTA Headquarters Building Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. If a card has been confiscated due to usage by any unauthorized property. Customers are responsible for providing access to gated communities or secured complexes. When does my Reduced Fare Breeze Card expire? Customers traveling on scooters should adhere to the same safety procedures listed for wheelchairs. The goal: make life simpler for all our employees. Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Five Points Lost and Found Office is temporarily closed. If anyone else is caught using your card, the card will be confiscated and you will have to wait a minimum of 30 days before receiving a replacement. A $2.00 replacement fee will be charged for the first replacement MARTA Mobility Breeze Card. MARTA Mobility does not access residential driveways. MARTA attained the Silver level of recognition for its sustainability efforts. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Red Line service will be suspended south of Medical Center from 9pm Feb. 17 through the end of service on Feb. 22nd. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Individuals with a hearing impairment may confirm a reservation through the Georgia Relay Service at. If the facility has a guarded gate or limited access, the customer should inform the security staff of the scheduled pick-up and return times. Once a subscription schedule is confirmed, the Mobility Bus will arrive during the scheduled pick-up window at the same location each day as prearranged with MARTA. Example: During the review of infractions for the month of June, it was determined that the systems average number of No-Show infractions for the month was two (2). Service cannot be provided earlier, later or on days when regular MARTA service is not available. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. The lift can only be occupied by one person at a time. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. Yes, you can register your Reduced Fare Breeze Card and load it online at MARTA's Fixed Route services include bus and rail transit services. Click this link[ You willstill have the optionof goingintovoicemail. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. LOST OR STOLEN CARDS: Reduced Fare and Paratransit Breeze cards are issued free. If the thirty (30) minute ready window has ended and the Mobility Bus has not arrived, the customer should call the ETA line at. MARTA Police (Non-Emergency) 404-848-4900. Overview Name, address and telephone number MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The buses operate in an ADA-designated service area within Fulton, DeKalb and Clayton Counties and the City of Atlanta. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. 3. MARTA Mobility. Get to Know MARTA. To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. MARTA Mobility is our paratransit service available to anyone unable to ride or disembark from our regular MARTA transit services.

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