hp officejet pro 6978 print carriage cannot move

Cartridges stuck to the right, wouldn't move: error 'P-0-2' displayed. Fixed via another post from another source: Turn the printer off, open the lid and turn the printer on. If there's actual troubleshooting steps I can take other than your scripted "**bleep**" then by all means provide them. I dont see a paper jam. thanks, Jun 21, 2018 by Bought brand new heavy HP Office 9015e from Bestbuy and soon as I opened it and tried to set up it is not working! If the paper tears while you are removing it from the rollers, check the rollers for torn pieces of paper that might remain inside the product. I am a senior and now I have to lug this back to the store! lol. Officejet Pro 8010 Jan 16, 2018 by Rebecca Kaylor, Milly If it doesnt, then continue with the next solution. When an Ink Cartridge Carriage is stalled, How to Fix an HP Printer Cartridge Cradle that's stuck, Compare and Shop for HP 920xl Compatible Ink Cartridges, Compare and Shop for Compatible HP Printer Ink Cartridges, Find cheapest HP 920xl remanufactured ink cartridge combo pack, Find cheapest HP 61 remanufactured ink cartridges. Then, after a few minutes, plug it again, turn it on and see if it will work. Service or replace your HP product if the issue persists after completing all the preceding steps. Jul 27, 2018 by My mx922 canon printer is stuck and I can't see even see my ink cartridge.What can I do ? HP 3070A said I had a paper jam but it wasnt that at all - one of the cartridges was a fraction higher than the others, actually the blue one. Press down on the top of the latch, and then pull out the bottom of the latch to release it. Thank you for participating in the HP Community -- People who own, use, and . If the two-sided printing accessory (duplexer) is not installed on the back of the product, skip to the next section to. Bits: S2 The product lights might flash and the carriage might move. Remove any loose paper or obstructions found. document.getElementById("copyright_year").innerHTML = new Date().getFullYear(); Press in the tabs on the rear access door, and then pull it away from the product. Jul 15, 2018 by Press the buttons on each side of the duplexer, and then pull it toward you. Please wait for it to stop making noises before you proceed. My Canon mx492 had the same problem and turning the gear (white dial) worked for me. Hello Sue! Your account also allows you to connect with HP support faster, access a personal dashboard to manage all of your devices in one place, view warranty information, case status and more. I tried that as well but I put it at the top of the ink and press down and that didn't work. Two-sided scanning and printing, print photos from USB, 35-page two-sided automatic document feeder, scan to thumb drive/cloud/PC, mobile printing. May 1, 2022 by Do not touch the copper-colored contacts or ink nozzles. Refer back to the steps in this table after attempting each solution. I tried to follow the suggestions but it doesnt work.. selina gardener Jul 22, 2020 by @fatynfauzie. Without turning off the product, disconnect the power cord from the back of the product. Whether the printer is powered on or powered off, the carriage cannot be moved manually, not even with significant force. Unplug it and try to leave it in an off state for a few minutes. Please try to perform a power reset by turning the printer off. You might need a flashlight to illuminate areas for proper viewing. {{#each this}} I've had the printer over a year and I know it's out of warranty. Finally found the fix for those who may have not been able to get the printer head(holds cartridges) to move from right or those who did and now say its printing is off. Monday to Friday, 8am to 5pm EST, 2303 S.E. Remove any loose paper from the input tray and output tray. "The print carriage cannot move" SKU: . HP can identify most HP products and recommend possible solutions. Original HP Patronen 903 903XL Officejet Pro 6971 6974 6976 6978 6979 All-in-One. Required fields are marked *. I also tried this several times and it didn't work. We repair DTF, DTG, and sublimation printers too! Donate your printer to us! T10 (Big): Long 100 mm for most HP cases Have you tried turning your printer off, then open the lid and turn the printer on? Your session on HP Customer Support has timed out. Hello Etan! connections. However, they also work on other models that have LED control panels. Open the cartridge access door, clear any paper jam or obstruction, and select OK.". To thank me for my efforts to help you,please mark my post as an, First Time Here? Your Complete Canon MX922 Printer How to Guide & Support, How to Clean Your HP Deskjet 3520 Ink Cartridge, Step by Step Guide To Fixing Your HP Deskjet 3050 Ink Cartridge Problems, Best Compatible Ink Cartridges for Brother Printers, Why is my new toner cartridge not working? Some features of the tool may not be available at this time. The cartridges are all the way to the right and will not move to where I can take them out or check them. Gerry Schroeter. Follow the steps in this video to clear any paper jams and ensure the carriage is free to move.For other helpful videos, go to https://www.youtube.com/bchtechnologiesFor printer repair: Visit us: BCH Technologies, 506 Radar Road, Suite B, Greensboro, NC 27410. Tina Long. Marsha Ankiel, well, I tried that several times and the darn cartridges are still stuck solid on the right, May 21, 2017 by Windows 11 Support Center, Finding your Serial Number I followed all your suggestions to no avail. the ink carriage will not move. Everything I have found so far wants me to slide the carriage over and check for paper. well I cant move the carriage at all. I also have this problem, and although I can see what is causing it I dont know how to fix it. My warranty has expired. All the lights are blinking, Fauzan Load plain white paper in the input tray. . If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post". Gently pull the paper out of the rollers. Black or Color Ink Not Printing, Other Print Quality Issues, Simply ask a new question if you would like to start the discussion again. Remove any obstructions. Modify your browser's settings to allow Javascript to execute. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. {{#if (eq ../this.length 3)}}. Do not force the carriage to move if it is locked or stuck. Free 2nd Day Shipping on orders above $50. Reconnect the power cord to the electrical outlet. . I twisted that a few times and was finally able to move the cartridges. @heidiondrasik. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. Finding your Product Number. Conduct a test print. You must disconnect the power cord to move parts by hand without the risk of an electrical shock. @johnmiller. However, they also work on other models that have LED control panels. Press the Power button () to turn the product on again. Save your personal devices and preferences, Managing contracts and warranties for your business, For Samsung Print products, enter the M/C or Model Code found on the product label. Put them on top of a clean paper to avoid potential leaks. Insert the Ink Cartridges back to their respective slot and lower the Printer Lid back to the close position. Realign the paper and slide back the input tray. Fix EcoTank (e.g., ET-2550, ET-3750) & WorkForce "no power" problem. . I checked "troubleshooting" and followed the steps indicated, but the condition of the carriage did not change. Cannot move it manually. Having it to support existing signout flows. Like most old printers, the cartridges are large and last. Check if the paper feeds. The print carriage cannot move HP Officejet Pro 6978, First Time Here? Powered by BigCommerce. Reattach the duplexer to the back of the product. Whether it's powered on or powered off, the carriage. Press down on the cartridge snaps into place. Next step is I have to clean the cartridge head. Below is a compilation of all the common causes and best solutions to resolve this notorious HP issue. Jul 29, 2018 by wasted a lot of time trying to clear paper jam! Reconnect the power cord to a wall outlet and to the printer. I received this printer "brand new" (oh bother) for $25 at a garage sale, and it looks to be in perfect condition, save this one major setback. Make sure that the carriage can move freely across the width of the product by gently pushing the carriage to the left and then to the right. The opinions expressed above are the personal opinions of the authors, not of HP. Ronalyn Dumalag Manage your budget with professional-quality color at up to 50% less cost per page than lasers with the HP Officejet 6978 wireless printer. Insert your hand into the Ink Cartridge Access Area and then move the Carriage manually. Save paper and conserve resourcesconsume up to . i tried gto gently move the holder but no dice still stuck, May 18, 2022 by Mar 6, 2019 by Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update". If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers! Aug 18, 2022 by I've included a pic of the tray (head cleaner?) I loved my HPs but after buying two that quit within the first year I switched to Canon. Free shipping for many products! Fix the "Close Tray, the paper tray is open" problem after missing a leg on the HP inkjet computer main paper tray loading cassette.EASY INSTALLATION. Once this happens, the printer takes in multiple pages resulting in jams. Shame on HP such 3rd hand product. Wait 15 seconds. Along with this, it is also more reliable than modern inkjet printers. No jams. If you continue to shove it in, it will drive the sheet into the rollers. Learn How to Post and More, Printing Errors or Lights & Stuck Print Jobs, DesignJet, Large Format Printers & Digital Press, Business PCs, Workstations and Point of Sale Systems. Instead, the print carriage is stuck to the right. When looking at the printer and opening to expose printer head you can take off some screws from the top to take off the right side panel(literally the right side of it) and inside youll see a big white gear. By using this site, you accept the . BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. Theme designed by Papathemes. @couragedeleon. Remove the two-sided printing accessory (duplexer) from the back of the product. can trigger the printer to show a carriage stall error status as well. If the carriage has a latch, gently press it down to make sure it is locked into place. Finally, turn the printer on and see if it works. I have a Canon TS8250, and the ink cartridge carriage will not move completely to the right. If the Ink Levels of your cartridges are low, you may have to replace the tanks with new ones. Abhishek Sidhu, The same issue with my hp deskjet ink advantage 3835, Nov 29, 2021 by Unless a left-handed person made my printer, there is no white wheel to the left because the two cartridges in the carriage are to the far left. HP can identify most HP products and recommend possible solutions. If any labels are missing, locate them inside the product, and then remove them carefully. Please let us know what happens. Move the print carriage to the far left and far right, and remove any jammed or torn pieces of paper. This chip drives the printhead to print. HP OfficeJet PRO 6978 All-In-One Wireless Inkjet Color Printer Copy Scan Fax. Hello! Open the carriage access door, clear any paper jam or obstruction and select OK ." Turn off the printer, and then disconnect the power cord. Close the Cartridge Access Door, plug back the Power cord, and then turn on the device. Turn the printer back to its original position. I have an HP OfficeJet G85 All-in-One. Do not remove jammed paper at this stage. I called HP and spoke to someone, she tried different things and couldnt make it work. Please try again shortly. Solution one: Turn the All-in-One off and on again Follow these steps to turn the product on, and then off again, to reset the print mechanism. The product is updated (Version 2) based on our popular version one. Reconnect the Power cord back into the electrical outlet and then turn on the printer. If you have tried all the stepsmentioned in this HP document to fix the issue:- Click here. The troubleshooting methods are proven effective on the HP Officejet Pro 8600 ink and HP Photosmart 5520 cartridges. Open the cartridge access door, and then wait until the carriage is idle and silent. Check if the Nozzles have clogs and clean them thoroughly using a clean, lint-free cloth damped in warm water. To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several other. The following improvement Support Arm Assembly HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035. I can find nothing that would prevent the carriage from moving, but something is. Julie Post. Replace cracked or damaged drive gear that attached to PF drive rod (see picture below). By using this site, you accept the. I have an HP OfficeJet Pro 8023 printer. Make sure the Paper Tray is warped by putting a ruler or something straight beside the edge of the rear. Now the ink cartridge is stuck on the right and wont move. Open the carriage access door. @ronalyndumalag. If your printer works and can do self-cleaning, everything is normal except the page Works on both XL and non-XL cartridges! Founded in 2011, the company transforms how people and businesses refill their printers through innovative technology solutions. If you have been lucky enough to evade this problem until now, its not a cause for relief. I'm talking about. If the problem persists, move on to the next solution. Julie Ann Abrams Sep 26, 2020 by More support options for your HP device are available at http://hp.com/support.Continue the Conversation:http://hp.care/SupportForumshttp://hp.care/FacebookSupporthttp://hp.care/TwitterSupport#HP #HPSupport #HPOfficeJetSUBSCRIBE: www.youtube.com/HPSupportSHOP NOW: http://store.hp.com/us/en/ About HP:HP Inc. creates technology that makes life better for everyone everywhere every person, every organization, and every community around the globe. Every day, over one million ink cartridges are thrown into landfills worldwide. When you install new printer cartridges they move to the right and then back to print mode when you close the lid. Thanks. Also if anyone knows the proper name for this inky pad I would love to know what it is! Follow these steps to turn the product on, and then off again, to reset the print mechanism. Please am stucked ,I need immediate help. Then leave it in the middle of the bar. RICHARD MARTINEZ, Lance Brathwaite @lancebrath91787. The Print Report menu displays, and then the product prints a self-test report. Dahlia Nathan, Pelumi Daniel Copyright 2023 HP Development Company, L.P. Try connecting the Printer to a different wall outlet directly. Service or replace your HP product if the issue persists after completing all the preceding steps. "The print carriage cannot move" BCH BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025. How to fix a printer that prints blank pages? . BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975 . document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 1-855-969-6465 Does your HP printhead cartridge stuck or blocked and no longer moving to the left (stuck to the right)? note: The product might go through a warm-up period of up to two minutes. If I try to print or test run something I will hear the cartridge carriage moving left and right without collecting any paper and if I open the cartridge carriage are it won't come to the middle. Plugin its Power cord and then press the Power button to turn on the device. You should only push the paper until the first resistance. Please let us know what happens. The print carriage cannot move. If your board has those two 506 Radar Road, Suite B, Move the Carriage to the left side if its stuck on the right, and vice versa. I still don't get it but it worked. HP OfficeJet Pro 9010, HP OfficeJet Pro 9012e, HP OfficeJet Pro 9014e, HP OfficeJet Pro 9012, HP OfficeJet Pro 9014, HP OfficeJet Pro 9015, HP OfficeJet Pro 9010e . Replace cracked or damaged drive gear that attached to PF drive rod. "They" are not moving back to print and "stuck" on the right hand side. Greensboro, NC 27410, BCH Paper Feed Gear (PFG) for HP OfficeJet Pro 6900 Series - Fix HP Officejet Pro 6958, 6968, 6970, 6975, 6978 "The print carriage cannot move", Troubleshooting Common Epson Scanner Errors: A Guide to Fixing Your Printer, How to Fix Epson WF-2850 Printer Scanner Error 100077 and Other Scanner Errors, Troubleshooting Epson EcoTank Printers: How to Fix Errors and Reduce Noise, B6P40 -80004 Timing Encoder Scale Strip for HP OfficeJet and OfficeJet Pro, Repair Kit -Fix Paper Tray Leg for B6T06-40038 HP OfficeJet Pro 6800 6900 Series 6960, 6962 ,6968, 6970, 6975, 6978, BCH Paper Feed Gear (PFG) for HP 90xx Series - Fix HP OfficeJet Pro 9012 9015 9025 "The print carriage cannot move", BCH Paper Feed Gear (PFG) for HP 8000 Series - Fix HP OfficeJet Pro 8012 8025 "The print carriage cannot move", Pair of S2 Torx Security Screwdriver Bits for HP Printers - 1/4" T10 & T6, [Improved Version 2] Top-Load White Ink Damper for DTG/DTF Fits most models: L1300 L1800 L300 L350 L355 L550 L801 L800 L850, Support Arm HP B6P40 Printhead OfficeJet Pro 8022 8025 8028 8035, SOP24 E09A88GA (E09A88) Printer Driver Chip for Epson EcoTank SuperTank WorkForce Integrated Circuit IC, Modification Kit for Making Spongeless Cartridge with HP Integrated Cartridges 60, 61, 62, 63, 64, 65, 66, 67, 68, 69, 70, 74, 75, 901(AS-RFC-HPSQ803-LEFT), Protective Storage Clip for 4CM Canon Integrated Cartridges PG-243 CL-244 PG-245 CL-246 PG-210 CL-211, Transistor Pair C6082 (2SC6082) and A2222 (2SA2222) for Epson EcoTank & WorkForce. Reach inside the product through the cartridge door, and then manually move the carriage. Please turn on your Canon printer and open its Ink Cartridge Access Door. THANKS! There is no papers jam, no little pieces. What to do if your printer prints blank pages? It has been a while since anyone has replied. You have to set the printer to print a document. Your session on HP Customer Support has timed out. If your printer has a rechargeable battery, remove it. Please turn off your device and unplug its Power cord. @fauzanpamri, I follow the steps for canon e470 but not working, Fatyn Fauzie The HP 842c was introduced in 2000. The opinions expressed above are the personal opinions of the authors, not of HP. If the product prints when plugged directly into a wall outlet, the power strip or surge suppressor might not be allowing enough voltage to reach the product. Instead, the print carriage is stuck to the right. You may have a blown-out mainboard. Or I need to replace a new one?? As the carriage tried to move ( producing the grinding noise) unplug the power cord of the printer, now try to move the carriage by hand and if you can, move it all the way to the left and then back into the middle of the printer. I wish somebody could help me on this. Follow the steps in the video below to troubleshoot your printer's problem. Dec 19, 2017 by Does your print carriage stuck on the right of the printer (service station)? Don't remove the paper that was starting to print. The print carriage cannot move HP Officejet Pro 6978, If you have tried all the stepsmentioned in this HP document to fix the issue:-, https://support.hp.com/us-en/contact-hp?openCLC=true. I cannot get the ink carriage to move more than about a half inch. Plug the machine back in and turn it on.

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