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A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. To register with My Housing Account, select 'my account' at the top of the Council homepage. We will offer you an appointment for the inspection, and at the time of inspection will arrange an appointment to complete the work. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Top Jobs in Gateshead, England. The site has been designed with residents and local groups to ensure it is easy to use. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support % If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. The inspector will call at your property at an agreed time, and they will arrange another appointment to call back and finish the repair. Copyright Andy T - 2021. View my payslip. If you continue to miss appointments for repair work you may be charged. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. We strongly advise you to take out your own insurance against loss of, or damage to, your belongings through theft, fire, vandalism or burst pipes. Read more about the Housing Capital Investment Programme. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We would not replace all items, only the ones that are required. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Office 3750 Payslips. Sanitary fixtures and fittings within the property such as toilets, sinks, baths, showers and also the relating drains, pipework and plumbing. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. They should all be done. Failing to do so may result in compensatory damages being awarded to tenants for injuries caused by the council/associations actions or inaction. We hope to reschedule these eventsat a later date. Unfortunately, this job posting is expired. We hope to reschedule these events at a later date. She added: "Someone has got to own it. Repairs & Voids. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead Work to the outside of your home may not need an appointment. Gateshead Now is a collection of the latest news from Gateshead Council. endobj There are no emergency or urgent repairs outstanding at this point in time. 4 0 obj OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. However, the contractor will not ask you for any money when they call. Complain to the housing ombudsman The housing ombudsman is a free and independent service. These are repairs which need quick attention and don't need an inspection first. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. The amount of compensation you receive will depend on the severity of the illness and how long it lasted. The department is on the lookout for more callhandlers and building technicians. Youll be paid a competitive salary plus additional allowances where relevant. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. If we were to take on your case and win, you would only be required to pay us a small percentage of your awarded amount. Don't worry, we can still help! Data collected over four years, including throughout the pandemic, found repairs took place anywhere from the day they were reported to 240 days later. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. Wednesday 2nd November 2022. As a tenant you are not automatically covered for any of your home contents. In addition to claiming for the repairs, we can help you claim for compensation if you have suffered from injury, illness or financial setbacks as a result of the disrepair in your home. <> Are you a Council or Housing association Tenant with housing disrepair issues? Some of these jobs need to be inspected before the contractor can start the work. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. To keep up to date, why not follow us. Our business support events remain cancelled for now. about Our Customer Scrutiny Panel needs you! You can also claim back rent if you havent been able to use part or all of your home because of the disrepair*. Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. East Ham The panel decides which services they review based on various criteria. Repairs to communal areas that affect large numbers of residents - such as stairwells, lighting, doors and windows in communal areas -are given priority. :L+Ftc[Sdu|^Y^. The call-out team will make the property safe and arrange to come back the next working day to finish the repair. This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If it is, and we have enough information about the repair, we will place an order with a contractor to carry out the work. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. For example, if you have a coloured bathroom suite and you need a new bath, we may replace it with a standard white bath which we hold in stock. 182-184 High Street If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. This makes sure that everyone is treated fairly. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. You can also claim compensation for the damage that has been caused during repair work. New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Any resident with My Housing Account can access this service. Please continue to be patient, as we are experiencing a high volume of phone calls. Background 2. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. 2 0 obj We will pay compensation for damage which is our fault or our contractors' fault. Youll get a generous annual leave package of 27 days annual leave for new employees, rising to 31 days after 5 years continuous local government service. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Your duties will include leading on the management of employee performance and other related issues within HR guidance and legislation, effectively managing and monitoring dedicated budgets to provide best value for money and the optimum possible level of service, leading on the management of subcontractors used within the service in terms of performance and other related issues, and leading on health and safety management to ensure compliance with current legislation, specifications, and codes of practice. By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. The contractors are currently repairing seven properties a week. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. 0191 433 3174. housingadvice@gateshead.gov.uk. 0191 433 5353Text: 'ENQ' and your message to 07943 115 156.housingoffice@gateshead.gov.uk, Homelessness freephone number:0800 953 7112, 9am to 5pm, Monday toThursday and 8.45am to 4.30pm on Friday, 6pm to8am weekdays, 24 hours on weekends, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk People really are our greatest asset at Gateshead Council, and we value every employee. If parts are not available or it is not an emergency, we will finish the repair within the relevant category and timescale. Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. We will tell you in advance when any work like this will happen. endobj Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. You have the right to appeal if you don't agree with a decision to charge you for repairs. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Regent Street At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. We are also unable to check groups and activities listed onOurGatesheadand attendance to these is strictly at your own risk.Terms and conditions, Contact: OurGateshead@ConnectedVoice.org.uk, We provide a range of opportunities for customers to get involved, have their say, and help shape the way we deliver our services. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. There's also additional service charges from 115.85 a week, this cost is eligible . Connected Voice are collating information about support across Newcastle and Gateshead. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. 2023-03-04T19:22:59.083Z|u_Rbkf-buU61wtoKds0E2Q|ORDS-22001. 1 0 obj Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. Gateshead Council 4.0 . Thank you so much. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. We are Gateshead Council's Housing Team. Gateshead Council aims to complete the backlog by late March next year. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. This is commonly known as filing a compensation claim for despair against a housing association landlord. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. Our housing offices are currently closed to the public. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. We are Gateshead Council'sHousing Team. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Your Neighbourhood Housing Team will be able to tell you more about what repairs you may be asked to pay for and how to pay. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. View details of your former and current tenancies including rent statements and repair. This covers things like outside painting, replacement windows and annual gas servicing. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. If your repair can't wait until the programme we will carry it out within the normal timescales. https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Thursday 26th January 2023. NE8 1HH Visit directory. Repairs update You can now report your non-emergency repairs. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. If we miss an appointment and we didn't contact you, please contact us. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Previous reviews include: Anti-social behaviour Customer service Reporting repairs Empty Property. <> What are the costs and charges at Watergate Court. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. Were truly committed to providing our customers with the highest quality of service and we need like-minded people who can help us deliver a sector leading service. Phil Hogg Head of Repairs and Maintenance at Gateshead Council Durham, England, United Kingdom 678 followers 500+ connections Join to connect Gateshead Council Northumbria University. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Make sure you get in touch with a legal professional to find out more and start the process of claiming the compensation you deserve. However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. This can be damage or deterioration to the exterior that is connected to or forms part of the actual dwelling, or interior of the house or flat, their structure and common parts in case of a building divided into flats. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. It is also possible to claim for any damage that may have been caused during repair works. 3 0 obj Were delighted that you want to come and work with us. You will manage the responsive and planned repairs, working closely with partners to improve service delivery and outcomes for customers, and work with partners to ensure that complaints and enquiries are investigated and responded to in a positive and helpful manner. If you would like more information on how to go about making a compensation claim, please do not hesitate to contact us for advice. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. %PDF-1.5 Well, theres so much on offer and heres just a few of the highlights! Gateshead Council. Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? You can create a free account to post activities, services and promote organisation working in Gateshead. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. endobj The team were very helpful and understanding of my dangerous situation. 27,852 - 30,151 a year. If you require any support using the site, please contact: OurGateshead@ConnectedVoice.org.uk, Gateshead council have created a directory of all the places available to our residents so that anyone who is cold knows where they can go to get warm, stay warm and enjoy a little company and some hot refreshments. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. These include re-fixing toilet seats and repairing minor leaks. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. If this is not possible, we will replace with the items we hold in stock.

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