ebay seller doesn t accept returns

The seller claims the item is not compatible with his mobile device. i probably get osmo pocket instead." Buyer takes blurry 1990s cell phone photo and returns a different item. 01:47 PM. This is something that all eBay seller should know. Need to report a problem or not sure about the next steps? Refunds and billing for return shipping costs Both buyers and sellers must meet all applicable return requirements. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. How is it a benefit? If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. This can be useful when the buyer ordered the wrong thing by accidentfor example, the wrong color or sizeand you'd like to offer them a gesture of goodwill. As an eBay seller I discuss accepting free 30 day returns versus accepting no returns at all. Read our most popular questions and answers about handling return requests from your buyers. They also state that they cant guarantee the condition of the item being returned. When a seller opts to 'not accept returns' it can be a benefit to buyers. When you agree to give the buyer their money back, or once you receive the returned item, you'll need to accept their refund request and give them the refund within 2 business days. As a buyer, for your transaction to be eligible for eBay Money Back Guarantee: As a seller, for transactions where eBay Money Back Guarantee applies: Eligible payment methods, excluded items, additional exclusions. document.write ('&cb=' + m3_r); However, if you do, you'll providea great customer experience thatencouragesthe buyer to purchase from you in the future. document.write ("?zoneid=4"); I put "no returns" on all my listings simply for those who are unaware of eBay's leanings on the topic. You are not eligible for any fee credits when you deduct from the buyers refund because they returned the item used or damaged. if (!document.MAX_used) document.MAX_used = ','; When eBay decides the outcome of a transaction issue, the buyer or seller may submit an appeal within 30 calendar days of eBay's decision. Once in a while I will have serious buyer (Resellers) who will provide a box and FedEx label. eBay may hold the return request open for up to 35 business days after the date the return was accepted. This is the first time I have ever experienced an issue such as this. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If the buyer is asking to return the item because it's damaged, faulty, or didn't match your listing description, then you need to accept the return. Now, even clear cases of buyer's remorse are allowed to return. The buyer requests a return in their My eBay and you'll be notified by email. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. If a seller loses a chargeback they may be eligible for payment dispute seller protections. You can choose whether to accept returns if a buyer changes their mind about a purchase. It may only be used to recoup losses when an item is returned used or damaged. In the wrong place? There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Enter a Return Merchandise Authorization number, if you use them. var m3_r = Math.floor(Math.random()*99999999999); Copyright 1995-2023 eBay Inc. All Rights Reserved. am I required to pay for shipping? This is at the seller's discretion. This can be useful when the buyer isn't completely satisfied with their purchase. We've outlined your response optionsbelow. I have an email that I have never seen in my 20 years at eBay. This is all true, but only for items that are REALLY Not As Described. No returns means that when a buyer files an item not described, and the seller refuses the return, the buyer gets refunded AND gets to keep the item. To do this, go to the case in your Returns dashboard- opens in new window or tab and choose Refund buyer. 01:47 PM See Partial refund guidelines. Press question mark to learn the rest of the keyboard shortcuts. You can't deduct the original shipping cost from any refund amount. I had a return request today for a shirt brand new with tags and the reason for the return request was does not fit. I was surprised they were even allowed to request a return since I specifically specified returns werent accepted. I report him immediately and call CSR. You'll also be responsible for covering return shipping costs. We know that our sellers want to provide buyers with a great experience, but sometimes you're not able to reach an agreement. Trading Cards have a more limited return window. You can ask us to step in and help if you can't agree on a resolution to the issue after 3 business days. eBay may step in without the buyer asking, if the seller didn't respond to the return request. No returns sellers can't "refuse" a SNAD. On the next page you'll see the refund amount. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). How do I know that he did not damage this item in the 20 plus days that it has been in his possession since purchasing it? You purchased an item from me well aware that I do not accept returns, you then proceed to use this item for approximately 23 days before deciding that it just doesn't work for you and now you want to purchase something else? And we had to let him. '&charset='+document.characterSet : '')); Select. The seller sent the wrong item, or If the item is returned used or damaged, you may qualify to give the buyer a partial refund. When you open a return request because the item did not match the description the seller has the option of accepting your return and sending you a label OR of refunding you right away and not requiring a return. You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. Whether you need to accept the return depends on their reason for opening the return. If the seller does not refund the buyer and return tracking shows the item was delivered, eBay may automatically issue a full refund on the seller's behalf. The fact is eBay no longer wants small time sellers/flippers, that's a thing of the past. When a buyer reports that they didn't receive an item and the transaction meets our eligibility requirements, we will look for: If we determine that the item was not successfully delivered or collected: Evidence of successful delivery But I've never heard that automatically happens just because a seller doesn't offer returns. How to go about returning an item when a seller doesn't accept returns? Read our most popular questions and answers about handling return requests from your buyers. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. When you receive an item that does not match the description or arrives broken the money back guarantee overrides any return policy the seller may have. document.write ('&cb=' + m3_r); - Someone buys a old action figure that's in overall good condition but the descriptions and photos show it has a flaw. Buyers will not be covered by eBay Money Back Guarantee if they make fraudulent claims or engage in activity as described in the Abusive buyer policy. If asked to step in and help, we may ask the buyer to return the item to you if any of the following apply: If we're asked to step in and help, you will no longer be able to issuea refundeven if you qualify to give partial refunds under our seller protections. The seller may exclude original shipping costs from the refund. When the buyer reports that they didn't receive an item, we'll look for evidence of successful delivery to this address. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. The seller is required to respond and provide a solution to the buyer's issue. Answer (1 of 15): You get a refund. It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). document.write ("

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