plantronics mute on mute off problem

Set up a conference call. ;) ), Have a nice rest of the day (mine will be better for sure ;) ). Very annoying for an expensive headset. Was told I was past my 1 year warranty. Jul 6, 2018 by Disconnect the headset, andthen reconnect it to see if this reactivates the mute switch. I will be sending in my own Voyager Edge SE with microphone malfuntion in call and the OTG (On The Go) you need an OTG conector/adaptor to test this feature is malfunctioning so cant be updated. I'm now very hesitant of buying another Plantronics headset. You can disable this using Planatronics software. So could you try to change another microphone device to see if it can be reproduced? My microphone does not work on Cellular phone calls only. This is an inconvenience. I have exactly the same problem, also using Aftershock, it drives me nuts! It's a great product, but while i can change volume and mute calls . like i'm breaking up. Then randomly they will go back to working. it plays back crystal clear, For text messages it works fantastic as well thru my Plantronics 5220 Voyager Legend! Almost no microphone level. You can also just click the application name, and then youll have an option to turn the sounds off but leave the toasts on. I have had 5200 series for my cell for years, I gave my Legend 5200 to my wife for her iphone & my service manger has a Voyager 5200 both have no problems but they have never updated. Tom stays up to date with industry developments and shares news and his opinions on his Tomtalks.blog, UC Today Microsoft Teams Podcast and email list. I use a couple of great Plantronics headsets, mainly the Voyager 8200 and Voyager 5200 UC. Go through this link and use this Plantronics Mute On Mute Off Notification to claim 10% off. How to wear the headset: 1. You can reference each section to learn more about the features of the Dell WH3022 Pro Stereo Headset and how to use it. If you are hearing an unwanted "Mute on" or "Mute off" message, use the application applicable for your device and adjust your device's settings. This does not work on Voyager Focuc UC. but then I understood it still makes that annoying sound even when the teams is closed. Sander ten Wolde, Dave Blankenship I had the problem of people not hearing me after I dropped it. 2016-11-28 06:34 AM. same problem with me - 2 voyager legends where microphone just stops working. Is there a solution for this annoying feature?Can someone from Cisco state, at least, if this feedback was sent to their engineering for software improvement? My 5200 blue light continually flashes 3 times while connected to my computer is there a significance to that? Rich, can you plug your Voyager 5200 headset into the computer with the charge cable, download the Plantronics Hub and update the firmware in the headset. cant get the mute to work on the legend this way. To mute the device, click Mute. love this headset, Voyager 5200, but after 2 weeks, i start having problems with it disconnecting on its own and i have go into my phone too select this and not the phone. Your headset sets itself as the default audio device on your phone or computer. Hi Christina and Pam. @rickhyne. Dear MSFT, please, do something about it because it is unacceptable and terrible user experience. When I get outside and start walking the people almost immediately complain that they can no longer hear me and that my voice has become inaudible. Nov 30, 2018 by Teams call controls on jabra headset not working. Now these configuration settings are no longer found in the Plantronics Hub software. I completely believe this is microsoft messing around, not Plantronics. To solve it you must connect it via bluetooth, that would be all. The microphone only malfunctions and mutes me while on a phone call to talk to someone or otherwise, it works perfect. I use the mute function very often and it is very very annoying. To mute a call you need to briefly press the mute. Noise cancellation was somehow registering my voice as background noise and fading it out after a few seconds. Dec 15, 2021. You can learn more here (under troubleshooting section) https://www.plantronics.com/content/dam/. You can mute and unmute your headset using Plantronics Hub. If the listening volume is still too loud or too soft, adjust the desk phone listening volume on the base. New here? i have to press the mute button up to 30 times before it will mute then seems to work fine after that. This thread is locked. It's not possible to change or disable the voice message when you mute/unmute your audio through the telephone. Additionally can you use. This Plantronics has sensor to turn off once I remove it from your ear. After a few years of use it has now become a piece of junk unless your just using it for music etc, flaviosan Not on mute, software up to date. I was able then to reduce it to a single tone sound. I had the same issue and it seems to be a Planatronics problem: https://techcommunity.microsoft.com/t5/skype-for-business-users/is-there-anyway-to-turn-off-the-mute-announcement-in-skype-for/m-p/45229/highlight/true#M254. Could be many times a day or may go a week without. To mute the device, click Mute. Charging Base Indicator Lights: Un-muted headset = solid green light Muted headset = solid red light To Mute and Unmute Models WO100, WO200, WO101, and WO201: A tone means the sensors need to be reset. This avoid me to hear the 5 seconds beeps.. Unfortunatelly this behaviour will appear again if i mute on and off using the Mic icon in teams. 2. I have the same issue as well. Follow the on screen prompts for downloading and installing the application. Then when i pressed the call answer/end button like you suggested, the mute function now works. The sound in my headset is distorted or I can hear and echo. Well, though this works. NOTE *Menus may vary by device. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. The headset icon turns green to indicate the device is unmuted. Purchase a cheaper headset like Jabra or the like and you won't be disappointed. Just got it back few days ago. Let it sit for a few minutes. It's better to stay away from that headset. oh man, We are not aware of any such issue so can you share any screenshots so that I can see what is happening? Teams will still be muted. What's in the Dell WH3022 Pro Stereo Headset box? If you are ready to choose a new headset for computer calls, check out our recommendations for the best headset for computer calls. You just press mute button - "Unmuted" - press again - "Muted" - and you are sure nobody hears you. It continutes as long as I have a call open. Sorry for my late reply, hectic week here and a long weekend! To unmute the device, click Unmute. @achaz. Step #3 requires local admin to launch Device Manager, so some users may not be able to access this. @lorisvalentini. I may try taking apart the mic and then cleaning it out to see if that works, mightymikeamps next, select the levels tab and click that mute button and voila problem solved ezpz. Please raise a ticket with Poly Technical Support. We are tracking an auto mute issue but it is within SFB Mac app itself. A talk time voice alert means sensors are working. After drying it now works perfectly again. Additionally can you use Poly Lens and see if headset settings can be managed through this other software? Navigate to the Levels tab and turn off the muted button if it's active and use the slider to turn on the Microphone to at least 75. @craigmckellar. Troubleshooting or providing support via the community is outside the scope for myself as a Poly employee. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Touch or click View PDF to the right of Pro Stereo Headset User Guide, which is in the Manuals and Documents section. Did you solved your problem, Thomas? 2) The sound duration is very long and the ongoing conference cannot . Another troubleshooting step you can do is try pairing a different headset to your phone, if that pairs fine its a headset issue, if not it could be a phone issue. I have a Plantronics 5220 Voyager Legend. If the issue persists, one last troubleshooting step you can try is connecting your Plantronics headset to your computer, and trying to update the firmware, like in steps 5-8 above. i have the same problem exactly like yours but no solution worked for me , are there any advices? May 20, 2022 by Make sure there are no conflicts on the HID Compliant Consumer Control Device or the USB Human Interface Device. You can check if lowering the headsets volume over softphone causes the distortion to disappear. Click Start, then Control Panel. Weird! Turned off ANC to see if it will make a difference. . 4. All comments are moderated before being published. 2. @daveblankenship. This is going to be a long post but the bug is quite complicated but also quite annoying. Apr 7, 2017 by User experience lays down on the ground here! To anyone not wanting to download extra software to work around this, simply go into your sound settings via your control panel click the recording tab, find the microphone and right-click it. I purchased the Microsoft version of the headset, which is supposed to have better integration with Microsoft products such as Teams. All of them is normal. the software doesn't let you go without making any noise. Yes, I did so but I treat it as workaround. Mute rarely works for me. Still doesn't work. Plantronics Headset Auto-Mute Fix Anthony Gerdes. But, if you actively attend the meeting and you unmute frequently to say something, then it is a terrible experience. Plantronics replaced it, and new one got same issue within a week. Possible Human Interface Device conflict or missing drivers. Contact one of our friendly Headset Advisor's. Deal. Teams call or Teams meeting? On the same hand, If I am in a meeting and I speak while muted the same voice says "muted" and when there is an incoming call from a colleague it says "incoming call". As a workaround, I disabled voice notifications in my Jabra app but it is not a satisfying solution. Honestly for a headset this expensive, these types of issues are completely unacceptable. Once successfully paired, you hear "pairing successful" and the headset LEDs stop flashing. @olawaleyussuff. After logging in you can close it and return to this page. You can mute and unmute your headset using Plantronics Hub. Turning on and off the headphones constantly can solve the problem temporarily (until you unmute and then mute again). I noticed it will work if I put two fingers over mic near tip of unit. The issues with the Voyager Edge is one where the problem is when the microphone is used in call it malfuntions but if you use the voice command it will work just fine you can do the same with the voice assistant if you make a call from the voice assistant the person your calling should be able to hear though it might not be as clear but more then enough for you to be heard by person you are calling. I can only speak about Plantronics, they offer with the device an app to configure the settings and there you can disable the speaking and that's what I did :). Using a Hub compatible device (refer to Install Notes) connected to a PC running Windows and Hub, make or receive a Lync call. I had same problem with 2 consecutive Voyager Legend's . By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. To mute or unmute your headset, click the headset icon in the System Tray. Note: When viewing settings in Hub, make sure the headset itself is selected in the upper left corner of the application, and not the BT600 . Click on Speakers and open its Properties by clicking below. Request a replacement from the manufacture if the headsets within th 1 year warranty. I click mute and then it immediately unmutes. Issue: Unable to mute the microphone of a Savi 7300/8200 headset on Microsoft Teams (issue present with Plantronics Hub 3.23 and 3.24) Resolution/Workaround: Either of the following: Close the Plantronics hub Uninstall the Plantronics Hub You can download the Plantronics Hub software for Windows, or Mac by visiting poly.com/software or go to www.dell.com/support. But these three has some more compitions too, Check out below List of Top 10 best headset for computer calls.. gonzoxxxxx Check for the MS Teams feature request/issue reporting page so you can ask for it. Deal. Why is not developed this option? This is just a temporary solution the real issue is that there is a bug in the hardware and as yet to be resolved by any other means than to send defective unit back to plantronics and have them replace the unit and tell them about the issues with unit you encountered. hello, the problem occurs when the headphones are connected with the USB receiver to the laptop/pc. 1 To put your headset in pair mode, press and hold the power button towards the Bluetooth icon. menu. If I covered the noise cancellation sensor (two holes near the call/hangup button) while the headset was in my ear I could also be heard normally. Thanks, disabling HD voice worked! got a brand new Voyager 5200 and during Zoom calls, i was unable to activate the mute function (via the physical button on voyager 5200) like you said. Another thing to check is whether it's paired with more than 1 device? The headset itself is great but disappointed to see that this is a perpetual problem with no resolution. ESC followed by F8 or F10 toggles the Mute function. So I cleaned it thoroughly with a cotton pad damp with isopropyl, including in the grooves along the boom where the mic sits. Please add an option to turn off the beep sound for mute/unmute.The sound is annoying and even though it can't be heard by the other participants, it could be heard on the meeting record.In addition, this issue is regularly brought to you since at least 2017. To mute/unmute the call, press the volume button in. Wearing the Voyager 5200, tap the call button to test sensors. If I use the laptop default, build in speaker, the issue is gone. I'm determined to help you find the best headset for your unique situation. 8-7. Anyone else seeing this issue? . The unit I have has been working perfectly since new and almost 10 months old. If you were encountering an issue and it is now resolved, please change the post flair to Solved! My problem is, that I've had the voice notification already configured. any ideas what's happened? When I used to fly, I loved the brand but I've got two of these and no one can hear me!?! Simply download the Plantronics hub (application) on your device. Once paired the LED lights will stop flashing and you'll hear "pairing successful". I have one now that i updated the drivers, and let it connect to the computer but still not working properly.

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