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Something went wrong. I ordered a coat for Christmas for my son. It is important to us to know that our support team were able give you the best possible experience. And the only thing making us accept the colder seasons with open arms is the iconic debut collection from Lorenzo Veratti. 2023 Trustpilot, Inc. All rights reserved. GUY BUTTON HEM JEANS - BLACK. I have ordered from this company twice ,they keep you up to date with your order ,fast delivery to .The jacket I ordered for my son is fantastic he gets lots of compliments on it ,This company do a mystery box gold I bought for my son for 70 he got a jacket,T-shirt and jogging bottoms which had a value of 195 . My Son is very fashion conscious and up-to-date on all the trends. Hi DebbieWe are very grateful that both of you are happy with the products you got in our mystery box. Hi JasonWe apologize if we have a slight delay in our usual response time this is due to the volume of enquires we are receiving. Knowing that your are satisfied makes our hearts full. I bought the Shade 3.0 jacket anfter a long search for this style and Im amazed at how good the quality is for the price. Excellent service, will definitely purchase from here again. We always want to provide the best service to our consumers like you who trusted our brand. Cheers! What are co-workers like at Lorenzo Veratti. Hi AdrianHope you are well. Bought the red/black Phantom Coat for my partner although never heard of this make before it was lush we don't usually venture away from known brands. i dont need to carry a bag no more with the pockets on this jacket ahah. Replies to negative reviews in < 24 hours. Cheers! SPECTRUM | Limited Edition Blue/purple 30 Piece Brush Set RRP 99.99 New (#314410313140), Snuggledown Hungarian Goose Down Duvet (#314410052603). Thank you for sharing this with everyone. Your support means everything and we are just happy knowing that you are receiving a lot of compliments on the jacket. Cheers! It is such a wonderful feeling that we made your family's Christmas a little bit more special. Coat is quality . No offer of repair or no gesture of goodwill. Thank you and if there is anything that we can do for you in the future, do not hesitate to reach out to our support team. There a wast of time I'm having to take the matter further and to my bank very poor service don't bother buying unless you want the run around !!! Hi TamsinWe are delighted to know that we were able to sort out the issue for you in no time. Hi MatthewWe are happy that you have had a pleasant experience dealing with our customer service. It's has two tier outer pockets with opposing zips which are a bit fiddly but shouldn't put you off. Cheers! This is due to the incorrect postcode you have written on the return address. I must also say for the price of the clothing the quality is spot on. Well made throughout with lovely detailng and good quality material. We are glad that you enjoying the coat. The tracksuits I had were faulty, rips or pocket hanging off, a jacket was delivered but someone must of took it as I did not receive, they have not really wanted to know about anything now and seem to just push me away, a whole tracksuit returned due to it being faulty but they are being unhelpful. Love the outer material as well. In this example the file must be in public_html/example/Example/. Cheers! We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Thank you for your thoughtfulness to share this amazing feedback with us. And its not about trends abound, Lorenzo Veratti prides themselves on only the finest quality, so your stylish new cold weather garms are built for greater longevity. Hi RhondaWe are delighted to hear that your son loves the jeans and the tracksuit you bought from us. Hi DanielThank you for your detailed review, we appreciate that you took the time off to share this with us. What fantastic customer service! We will continue to do our best and you made us all happy. Hi KimberlyThank you so much for this wonderful review. Lorenzoveratti is a great urban clothing company.They produce high quality clothes.There sizes are the sizes stated on their web site.They have a very good loyatly rewards cards were you can get reductions on orders,mu son just loves their clothes. The phantom jacket that I ordered came exactly how I expected; it came in good quality, it had incredible comfort and great functionality. I contacted both companys Yodel did want to know but Lorenzo was very understanding and sent me a new one very promptly. Here are 8 tips for writing great reviews. We understand how you feel. Did you mention to our support team about your faulty tracksuit? All rights reserved. Hi KerrieThe team will be happy to see your review. Find out how we combat fake reviews. The customer service was one of the best Ive dealt with, cant wait to receive my coat now. Cheers! Cheers! Your review warms our hearts. Bought Eclipse 2.0 jacket. I ordered a black cargo it came earlier than we expected and it fits perfect and high quality next time i want to order something i first take a look on your website. Companies can ask for reviews via automatic invitations. I contacted the company who were only too happy to exchange it at no extra cost. I received an IMMEDIATE response and one very much to my satisfaction. The 1st coat I ordered was left outside my front door by yodel, sadly someone decided to help themselfs to it. Absolutely superb service and communication from the company . 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Excellent clothing.I had an issue with an order, which they resolved very quickly and with no problems. Thank you for your review. Cheers! Bought for my grandson and he really loves it. The easiest way to edit a .htaccess file for most people is through the File Manager in cPanel. The new coat arrived quality is amazing and size was spot on! Hi JackieWe want to thank you for your patience while our team our doing its best to sort out the problem with our courier. 70.00. Did you mention to our support team about your faulty tracksuit? Thank you and we are sorry for the inconvenience. Customer service at its finest. Quality of items is fantastic. Hi Mrs. WebbWe are delighted to hear that you finally got the replacement coat for your son. We will continue to do our best and you made us all happy. Show More Posts from . 65.00. I would shop here again. His friends are complimenting the coat already and I will be sending them your way! I made a purchase for my son. Outstanding clothing selection & the quality is superb! We appreciate the support and we are looking forward to doing business with you again. Thank you. We will be looking forward to your next purchase. Thank you so much! Get a closer look at the FW20 collection below. The luxury streetwear brand have found a niche in the market, inspired by icons of the 20th and 21st centuries. Cheers! We are delighted to hear that you are happy with your purchase. Cheers! We believe your review will help a lot of consumers, especially those who are having second thoughts to buy our mystery boxes. Was very satisfied with the product and so was my grandson. No offer of repair or no gesture of goodwill. Date of experience: 02 February 2023 Reply from Lorenzoveratti 5 Feb 2023 Hi Rhonda Hi MikeyWe are happy to hear that we were able to help you out. We appreciate all the wonderful things you said about our products. Ordered a coat for my son who is very into his clothes!! There is more business coming your way from us and his buddies. Customer service are fantastic very helpful. This means a lot to us. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. We provided you with clear and detailed instructions on how to return the product to us, the instructions include the complete return address. Thank you for your trust and we are hoping that you will continue to support our brand. Inspired by icons of the 20th and 21st centuries, Lorenzo Veratti fuses high-fashion design with cutting-edge functionality to provide high-end style in an affordable and long-lasting way. We want to let you know that we raised a dispute with our courier immediately with their customer support team and that alone will take several days before we can get a clear answer to the reason why the team also filed the claim. Cheers! One happy teenager. We are glad that you enjoying the coat. Unfortunately I recently sent the coat back. Hi DioneWe are delighted to hear that the coat you purchased from us has exceeded your husband's expectations. The amount refunded will be reflected in the account after 3-5 workings days. We ordered with high hopes and we were delighted to not be disappointed. Absolutely superb service and communication from the company . Sending a new coat to replace. recommend. We are looking forward to hearing from you again. We cannot answer you directly because we could not find your records maybe because you are using a different name. We reviewed the conversation we had with you we could not find the specific time and date that we asked you to buy another jacket. Complex Media, Inc. All Rights Reserved. Cheers! Claim your Free Employer Profile. Hi RujAgain, we are sorry if your experience with our company did not meet your expectation. Check out what 924 people have written so far, and share your own experience. When working with WordPress, 404 Page Not Found errors can often occur when a new theme has been activated or when the rewrite rules in the .htaccess file have been altered. I was kept updated about the order and deliver date and time. Unfortunately the zip broke so I emailed and received the best customer service ever known. Hi RMThank you for leaving a 5-star review. Customer service are fantastic very helpful. How to find the correct spelling and folder, 404 Errors After Clicking WordPress Links, From the left-hand navigation menu in WordPress, click. Great customer service and amazing products. Great to deal with a company that genuinely care about their customers and go above meeting expectations. I would recommend. We would like to inform you that a disputed delivery must be investigated regardless of the reason because we as the supplier, and the courier would like to know what went wrong with the delivery, and was there any lapses on the courier's part or not. Do you agree with Lorenzoveratti's 4-star rating? The new coat arrived quality is amazing and size was spot on! SHIPPING. Thank you. I ordered a coat for Christmas for my son. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. Cheers! Our team does not want you to go through the lengthy process so we will coordinate with the proper team in order to process your refund immediately. Very dissatisfied. Hi LizThank you for trusting the brand, we are very much happy knowing that you are satisfied with your purchase. Anyone can write a Trustpilot review. The cargos i ordered had a fault on them and it was resolved in a matter of a couple of emails. Quick View . Thank you and our sincere apologies again. Well made throughout with lovely detailng and good quality material. Cheers! We take pride in our customer service and we acknowledge that still, we could have handled the situation better. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. We are grateful that you appreciate the overall quality of the jacket and thank you for letting us know that you had an amazing experience with us. Hi LauraWe are happy to help. RewriteEngine On He said it's the best coat he's owned. Ordered a jacket didn't receive it been going backwards and forwards for over a month trying to get my money back after 30 emails still no luck keep being told it's being investigated but the delivery company already said they delivered it but it was just left on a doorstep and someone must have taking it so what's to investigate! Hi MichelleWe are sorry if you are not happy with the service due to the lengthy process. Thank you, and we are looking forward to doing business with you again. More importantly the product lived up to their claims. Will definitely use again . Thanks again for sharing such a positive experience. Did the driver follow the correct delivery procedure? Hi JBThank you for leaving a review. Very good service, quick delivery. Lorenzo Veratti Hoodies | Mens Delaware Hoodie Black 113.44 53.28 Select options; Sale! However it was completely the opposite. I dont mind paying to return an item (you'd have to drive to the shops anyway if youd bought it on the highstreet) but its much easier if the retailer gives you a returns label with someone like Evri.Anyway great company and clothing! I ordered a coat for Christmas for my son. It is our pleasure assisting a wonderful customer like you. We can see that one of our customer support agents assisted you with your concern and explained to you very well about our return and exchange policy. Change the settings back to the previous configuration (before you selected Default). Fast delivery too. First time experience for me thought I would I have a change from super dry and other designer coats since everyone wears the same stuff!The company is thriving very well the quality of the clothes are amazing very warm and the stiching is well done! Thank you very much really appreciate how Ive been dealt with as a customer and also Lorenzo as a company, as this is my 3rd purchase Im very happy with the quality so thank you guys over a Lorenzo HQ. All answers shown come directly from Lorenzo Veratti Reviews and are not edited or altered. We use dedicated people and clever technology to safeguard our platform. Cant fault them. Hi LeonWe would like to apologize if there was a bit of delay in the delivery of your order. Cheers! If there is anything specific that we need to improve please do not hesitate to reach out to our support team. Your review warms our hearts. We appreciate your thoughtful review and patience with us. SIZE AND FIT Great material, generous padding and simply comfy. Thanks again for sharing such a positive experience. We appreciate that you share this with us. Here are 8 tips for writing great reviews. Great communication and fast replacement, with no quibbles at all.We will definitely purchase again from this store! Do you agree with Lorenzoveratti's 4-star rating? By clicking 'Accept', you . Hi SianWe are a brand that gives high importance to customer satisfaction this means that we are always willing to help out our consumers with all their concerns. Customer service at its finest. Ordered few times from these. The quality of materials, workmanship, size and fit were excellent! Hi JBThank you for leaving a review. Hi KimberlyThank you so much for this wonderful review. Delivery times may vary, especially during peak periods. Outstanding clothing selection & the quality is superb! Hi JoshWe appreciate the word. Pretty gutted, first time customer. I followed on all social media platforms and supported them but they didnt look after me, instead no stock on other options. It goes against our guidelines to offer incentives for reviews. You can tell they take pride in their products from the quality of the packaging. It goes against our guidelines to offer incentives for reviews. Cheers! We understand how important that you received it on time. Cheers! Unfortunately the zip has broken. Cheers! Cheers! Reels. Thank you. This is jacket is absolutely beautiful and it keeps me so warm . We ordered with high hopes and we were delighted to not be disappointed. We put so much effort to make sure that our consumers will get the best, to make sure that we meet and if possible exceededexpectations. Based on our records, the purchased product is a pair of Vinnie Reflective Biker Jean. The offered was, you can pick another jacket at no extra cost and in case the jacket you like is cheaper than the original order, we will be more than happy to give you a refund for the price difference. CTRL + SPACE for auto-complete. We appreciate it and we are looking forward to hearing from you again. Knowing that your are satisfied makes our hearts full. We appreciate the support and we are looking forward to doing business with you again. Second item I have ordered now just arrived. 951 following. Lorenzoveratti is a great urban clothing company.They produce high quality clothes.There sizes are the sizes stated on their web site.They have a very good loyatly rewards cards were you can get reductions on orders,mu son just loves their clothes. We will be looking forward to your next purchase. Thank you for letting us know that we were able to give you the best possible customer service experience. # End WordPress. We also ensure all reviews are published without moderation.
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